Frequently Asked Questions

Is my order in stock?

We work hard to keep everything on our site in stock, but with over 2000 lines this isn't always possible. If a line is sold out new stock shouldn't be far away, and we'll keep you informed of progress.

Certain specialist items may only be available to order, but these will be identified as 'to order only' within the item description.

For urgent orders, or just for peace of mind, call or email and we'll be happy to confirm availability.

When will my order be sent?

We aim to dispatch orders within one working day of confirmation and cleared payment. Orders received before our dispatch cut off time usually leave that day, so the majority of orders are actually dispatched the same day they're received.

Will Kit Monster deliver to BFPO addresses?

We are happy to accept orders for delivery to BFPO addresses. Please see our notes on BFPO orders on our home page. These notes include information on delivery charges and VAT free sales.

How do I input a BFPO address?

Input your BFPO address as you would an ordinary postal address, just select BFPO from our drop down country list, IE United Kingdom (BFPO 22) and use your BFPO number as the post code.

To avoid confusion or delays, always select UK as your country of destination with your BFPO number in brackets after this, regardless of your true geographical location. For our system to give you the BFPO benefits of UK postal charges it needs to believe you are in the UK. We'll do the rest.

Do I have to order online?

No, you do not. We are pleased to accept orders by telephone, or even in person, during our normal working hours. We prefer not to receive orders by post as these can be subject to delays and difficulties beyond our control. If you choose to order by post please include a daytime telephone number or email address within your contact details.

When can I expect delivery?

UK delivery times depend on the service requested when the order is placed. If Next Day is requested, you will receive your order the next working day, but please see our carriage section for full details, as conditions apply.

Orders over £25.00 are sent by UKMail and usually arrive with the customer within 2 working days. Orders below this value will be sent by Royal Mail First Class Recorded, and may take up to 7 days to be delivered, usually much less.

Time scales for international deliveries are subject to far more variables and cannot be guaranteed, the same applies to BFPO.

Can I change my delivery address?

At the time of ordering you can request any delivery address you choose, but once your order has been dispatched this cannot be changed.

Do I have to be home to receive my delivery?

All our deliveries require a signature for security, if no one is available to sign then your order cannot be delivered, and may be returned to us. Please see the carriage information link on our home page for full details, terms and conditions.

Can I send my order back?

All orders are covered by our no quibble returns guarantee, but this is subject to terms and conditions. Please see our returns policy for full details.

How do I make a return?

Returns must be sent to our trading address, and are subject to our returns policy as given elsewhere on this site. Customers are responsible for goods in transit to us, and must pay the cost of return postage. Again, please see our returns policy for full details.

Can I visit the shop?

Kit Monster began as a shop, and you are welcome to visit our trading address if you wish. If you are making a specific journey, or travelling any great distance please call ahead to ensure we have what you're looking for and that we'll be there. Stock is always changing and our hours of opening can differ at certain times of year, we wouldn't want you to have a wasted journey.

I live outside the UK, how much is delivery?

Orders for delivery outside the UK do not include carriage in the final order total. International carriage is quoted on an individual order basis and confirmed by email. Orders are only dispatched once this carriage has been paid. Please see our carriage notes for full details.


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BFPO
BFPO

BFPO VAT Free
Orders delivered to some BFPO addresses may qualify for a VAT refund. Please click here to view conditions.

Download our preprepared
form 15(10)
(PDF format).

BFPO Postage
BFPO addresses are entitled to the same postage rates as UK addresses, and some addresses qualify for free postage. To enjoy these privileges, please ensure you register your BFPO address as being in the UK, regardless of your true location.

Unit Purchases & Bulk Orders

Kit Monster is happy to offer discounted prices for units, PRI shops, companies, and other groups wishing to make bulk purchases. Click for more info.

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We also offer a selection of items for sale through eBay. Please click here to visit our eBay shop, make a purchase, or to view our feedback score.

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Over 18's only...

Some of the items we sell are age restricted by law. These are identified as such within the item descriptions.

Buyers who make false age declarations are obtaining goods through deceit and will be subject to legal proceedings.

Buy with confidence...

With Kit Monster you can buy in confidence. We offer a no quibble, full refund returns policy on all orders*, our payment system is provided by a PCI Standard provider, and all communication with our site is protected by SSL certificated encryption. And we don't sell your details to anyone else. Peace of mind, security, and the right to return; all part of our service.

*please see returns policy for full details, terms and conditions.

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