We work hard to keep everything on our site in stock, but with over 2000 lines this isn't always possible. If a line is sold out new stock shouldn't be far away, and we'll keep you informed of progress.
Certain specialist items may only be available to order, but these will be identified as 'to order only' within the item description.
For urgent orders, or just for peace of mind, call or email and we'll be happy to confirm availability.
We aim to dispatch orders within one working day of confirmation and cleared payment. Orders received before our dispatch cut off time usually leave that day, so the majority of orders are actually dispatched the same day they're received.
We are happy to accept orders for delivery to BFPO addresses. Please see our notes on BFPO orders on our home page. These notes include information on delivery charges and VAT free sales.
Input your BFPO address as you would an ordinary postal address, just select BFPO from our drop down country list, IE United Kingdom (BFPO 22) and use your BFPO number as the post code.
To avoid confusion or delays, always select UK as your country of destination with your BFPO number in brackets after this, regardless of your true geographical location. For our system to give you the BFPO benefits of UK postal charges it needs to believe you are in the UK. We'll do the rest.
No, you do not. We are pleased to accept orders by telephone, or even in person, during our normal working hours. We prefer not to receive orders by post as these can be subject to delays and difficulties beyond our control. If you choose to order by post please include a daytime telephone number or email address within your contact details.
UK delivery times depend on the service requested when the order is placed. If Next Day is requested, you will receive your order the next working day, but please see our carriage section for full details, as conditions apply.
Orders over £25.00 are sent by UKMail and usually arrive with the customer within 2 working days. Orders below this value will be sent by Royal Mail First Class Recorded, and may take up to 7 days to be delivered, usually much less.
Time scales for international deliveries are subject to far more variables and cannot be guaranteed, the same applies to BFPO.
At the time of ordering you can request any delivery address you choose, but once your order has been dispatched this cannot be changed.
All our deliveries require a signature for security, if no one is available to sign then your order cannot be delivered, and may be returned to us. Please see the carriage information link on our home page for full details, terms and conditions.
All orders are covered by our no quibble returns guarantee, but this is subject to terms and conditions. Please see our returns policy for full details.
Returns must be sent to our trading address, and are subject to our returns policy as given elsewhere on this site. Customers are responsible for goods in transit to us, and must pay the cost of return postage. Again, please see our returns policy for full details.
Kit Monster began as a shop, and you are welcome to visit our trading address if you wish. If you are making a specific journey, or travelling any great distance please call ahead to ensure we have what you're looking for and that we'll be there. Stock is always changing and our hours of opening can differ at certain times of year, we wouldn't want you to have a wasted journey.
Orders for delivery outside the UK do not include carriage in the final order total. International carriage is quoted on an individual order basis and confirmed by email. Orders are only dispatched once this carriage has been paid. Please see our carriage notes for full details.
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