All online payments to Kit Monster are processed by Worldpay or PayPal for maximum security. Worldpay are verifed by Visa as secure credit and debit card merchants, and support most card types. Use of such a third party for card transactions is a banking industry requirement, and does not affect the value of your orders, or your rights.
More information on Worldpay can be found here: http://www.worldpay.com/
Because payments are processed by a third party, all orders must be paid in full at the time of ordering, this also an industry standard. In the unlikely event that we do not have an item in stock, your payment for that item will be refunded if we cannot complete delivery within 21 days of receiving your order, unless you request otherwise. We will of course keep you informed of progress, and orders are usually updated within 24 hours of being placed.
For your security and peace of mind Kit Monster will not have access to, or store your card details from online transactions.
Telephone orders will be processed manually by us, also through Worldpay. Card details will be destroyed after such processing.
We no longer accept cheques or postal orders as payment for orders. We prefer mail order customers not to pay by cash, but if this is your preferred option please use Royal Mail's Special Delivery service and include a note of the items required and your contact details, including email and telephone number. Please be sure to include the correct payment for carriage, your order will not be dispatched without this. Kit Monster will not accept responsibility for cash lost in transit to us. Refunds for remote orders paid by cash will be processed less the cost of Special Delivery to return the cash refund to the buyer.
Under European Union regulations, individual buyers have the right to cancel their orders within seven days of their contract with us, or seven days of receipt of the goods (whichever is the longer). If the buyer chooses to cancel their order, they will have their payment returned; we reserve the option to deduct payment fees from such refunds. Please see our returns policy above for further details regarding returns. All returns should be made to our retail address, not our registered office address. Cancellations must be made by email to and include your order number. Carriage charges will still apply to orders cancelled after dispatch, we further reserve the right to deduct any cost incurred by recovering any orders cancelled after dispatch, including PayPal fees.
All transactions will be completed in Pounds Sterling.
Following the United Kingdom's departure from the EU all orders placed from 01.01.21 for delivery within the EU will be charged and supplied with VAT rated at zero. This does not necessarily mean such orders are VAT free, and customers will be responsible for declaring imports and for all relevant import duties including VAT and any other related customs charges, as required by their local laws.
Current best sellers | Clip, Helmet, 'Dog' Clip, 58 Patt. Single, New | Cards, Slate, A6, Aide Memoire, Commanders, (21 card set) | Belt, Trousers, PCS/PT, Velcro, Light Olive for MTP (sizes) | Helmet Scrim Piece, 3D Digital Multicamo for MTP (net only) | Net, Scrim, OG, UK NATO Issue, 'Face Veil', 01 Helmet Size | Band, Cats' Eyes, Helmet, Coyote Tan | Cord, Bungee, Shock Cord, OG, 8mm, (1m Length) | TAM Paper, Loose Leaf, White, 30 Sheets | Band, Cats' Eyes, Helmet, Olive Green | Dry Bag, Canoe Bag, Exped, 03 Litres