Privacy Notice

Kit Monster will not disclose your details to anyone outside our organisation for marketing purposes.

By registering with Kit Monster, you agree to receive email updates from us, you may request removal from our emailing list at any time. Please make such requests by email, or use the 'stop' option in our emails.

Your personal details will be stored on our data base as part of your account history, you don't really want to input all those details for every order do you?

We also keep a record of your previous orders, and any details submitted within those orders. This information is accessible only by Kit Monster, and employees of Kit Monster. You may request, in writing, removal of such records at any time.

All communication directly between you and our web site, including passwords, is encrypted, and supported by our SSL Certificate.

We promise not to sell, or disclose your details to any other person or organisation outside those required by our operation. Please note we must give your name and address to our carriers in order to complete deliveries.

Payments are processed by our Merchant Service Provider; Worldpay, please see our Payment page for further details.


Cookies - EU ePrivacy law

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Cookies must be enabled to purchase online on this store to embrace privacy and security related issues regarding your visit to this site.

By enabling cookie support on your browser, the communication between you and this site is strengthened to be certain it is you who are making transactions on your own behalf, and to prevent leakage of your privacy information.

We also use cookies for user social interation.

This website uses the following cookies:

ItemCookiesPurposeMore information
Website core functionscookie_test
osCsid
Communication between you and this site to make certain it is you who are making the transactions and to prevent leakage of your privacy information.The core functions of this site requies the use of both Cookies and Session Cookies
Google Analytics_utma
_utmb
_utmc
_utmz*
Collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.Google Analytics Privacy Policy. You can choose to opt out of Google Analytics.
AddThisdi
dt
loc
psc
uid
uit*
Features for sharing via social media (Facebook, Twitter etc). AddThis track visitors who use any of their features.AddThis Privacy and Data Practices
Facebook Recommendationsdatr*Shows customised recommendations from Facebook.Facebook Privacy Policy

*These cookies are provided by a third party who could change their cookies in future outside of our control. We will review this policy regularly for any such changes.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.


General Data Protection or GDPR

At Kit Monster we take your privacy, and your faith in us seriously, and we take care not to abuse either.

The data we collect

We only collect the data necessary for the processing of any orders placed with us, and as provided by the customer. The personal information provided with customer accounts or orders is used solely to administer those orders.

This data will include; name, address, email address, and telephone number and date of birth, if provided. If the customer provides multiple addresses, IE a billing address and a separate delivery address, these will be recorded against the relevant order, but not the account as a whole.

We also record the items purchased, as individual orders, the payment method used, the date orders were placed, and when and how we dispatched those orders. We will also record any other relevant information such as tracking numbers, order revisions, transaction numbers, returns and refunds.

For online orders these details will be held on our website, and for telephone orders a paper record will be made.

Third Parties

Our payment providers may collect or hold data provided by the customer in order to complete payments, and their policies will be available on request, we do not have access to, or control over this data, the associated records, or the policies of those providers.

Customers' names, addresses, email and telephone numbers may be provided to our carrier in order to deliver orders, it is not shared with any other third party, unless required by law.

Reviewing and revising the data we hold

Online customers may review and revise the data we hold by logging on to their account and following the appropriate icons on our site. Individual orders may be viewed in the customer's account history, individual orders may not be edited once complete, and any need for these to be deleted will be completed by us.

Customers may request revision or removal of the data we hold, by email or letter to the relevant addresses published on our site.

Removal of data

Should a customer wish to remove themselves from our records we will, on request, delete their customer record. Such removal will result in deletion of all details held against that account, including orders.

We do not track individual customers on our site and we certainly do not track anyone's online activity once they have left our site. Any 'Cookies' related data is anonymous and only used to improve our site.

Storage and access to data

Data provided and recorded online is held on a remote secure server, access to this data is restricted to our staff, and on rare occasions our technical support providers may also have access to this data, but only ever if required in the course of resolving a technical issue. Service providers do not usually have a need to access individual data records and do not do so. Paper records, from telephone orders, are only available to our staff.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Data Backups

Our website and all related digital records are backed up on a regular basis, back ups are retained for 30 days and then deleted.

Controlling your personal information

​We will not sell or lease your personal information to any third parties, and only distribute such information outside our business as required by our carriers to complete deliveries, or if we are required by law to do so.

​You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you, please email us at

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BFPO

BFPO VAT Free
Orders delivered to some BFPO addresses may qualify for a VAT refund. Please click here to view conditions.

Download our preprepared
form 15(10)
(PDF format).

BFPO Postage
BFPO addresses are entitled to the same postage rates as UK addresses, and some addresses qualify for free postage. To enjoy these privileges, please ensure you register your BFPO address as being in the UK, regardless of your true location.

Unit Purchases & Bulk Orders

Kit Monster is happy to offer discounted prices for units, PRI shops, companies, and other groups wishing to make bulk purchases. Click for more info.

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ebay

EBay shop...

We also offer a selection of items for sale through eBay. Please click here to visit our eBay shop, make a purchase, or to view our feedback score.

18

Over 18's only...

Some of the items we sell are age restricted by law. These are identified as such within the item descriptions.

Buyers who make false age declarations are obtaining goods through deceit and will be subject to legal proceedings.

Buy with confidence...

With Kit Monster you can buy in confidence. We offer a no quibble, full refund returns policy on all orders*, our payment system is provided by a PCI Standard provider, and all communication with our site is protected by SSL certificated encryption. And we don't sell your details to anyone else. Peace of mind, security, and the right to return; all part of our service.

*please see returns policy for full details, terms and conditions.

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FACEBOOK...

Click here to view our page, and add us to receive updates through your profile, and to comment on our page. We also welcome photographs from our customers to add to our gallery.