All online payments to Kit Monster are processed by Worldpay for maximum security. Worldpay are verifed by Visa as secure credit and debit card merchants, and support most card types. Use of such a third party for card transactions is a banking industry requirement, and does not affect the value of your orders, or your rights.

More information on Worldpay can be found here:

Because payments are processed by a third party, all orders must be paid in full at the time of ordering, this also an industry standard. In the unlikely event that we do not have an item in stock, your payment for that item will be refunded if we cannot complete delivery within 21 days of receiving your order, unless you request otherwise. We will of course keep you informed of progress, and orders are usually updated within 24 hours of being placed.

For your security and peace of mind Kit Monster will not have access to, or store your card details from online transactions.

Telephone orders will be processed manually by us, also through Worldpay.

We do not accept PayPal for direct sales.

We no longer accept cheques or postal orders as payment for orders. We prefer mail order customers not to pay by cash, but if this is your preferred option please use Royal Mail's Special Delivery service and include a note of the items required and your contact details, including email and telephone number. Please be sure to include the correct payment for carriage, your order will not be dispatched without this. Kit Monster will not accept responsibility for cash lost in transit to us.

Under European Union regulations, individual buyers have the right to cancel their orders within seven days of their contract with us, or seven days of receipt of the goods (whichever is the longer). If the buyer chooses to cancel their order, they will have their payment returned. Please see our returns policy above for further details regarding returns. All returns should be made to our retail address, not our registered office address. Cancellations must be made by email to and include your order number. Carriage charges will still apply to orders cancelled after dispatch, we further reserve the right to deduct any cost incurred by recovering any orders cancelled after dispatch.

All transactions will be completed in Pounds Sterling

Contacting Kit Monster

Got a question? Prefer to place your order over the 'phone?

Call us on

01892 538364

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Orders delivered to some BFPO addresses may qualify for a VAT refund. Please click here to view conditions.

Download our preprepared
form 15(10)
(PDF format).

BFPO Postage
BFPO addresses are entitled to the same postage rates as UK addresses, and some addresses qualify for free postage. To enjoy these privileges, please ensure you register your BFPO address as being in the UK, regardless of your true location.

Unit Purchases & Bulk Orders

Kit Monster is happy to offer discounted prices for units, PRI shops, companies, and other groups wishing to make bulk purchases. Click for more info.

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Mastercard JCB MAESTRO

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EBay shop...

We also offer a selection of items for sale through eBay. Please click here to visit our eBay shop, make a purchase, or to view our feedback score.


Over 18's only...

Some of the items we sell are age restricted by law. These are identified as such within the item descriptions.

Buyers who make false age declarations are obtaining goods through deceit and will be subject to legal proceedings.

Buy with confidence...

With Kit Monster you can buy in confidence. We offer a no quibble, full refund returns policy on all orders*, our payment system is provided by a PCI Standard provider, and all communication with our site is protected by SSL certificated encryption. And we don't sell your details to anyone else. Peace of mind, security, and the right to return; all part of our service.

*please see returns policy for full details, terms and conditions.




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