FAQs

Do I have to order online?

We prefer to receive orders online; this is quicker and easier and reduces the possibility of misunderstandings and errors.  We do accept orders by telephone, during our normal working hours; such orders are subject to a minimum order value of £25.00 before carriage. Orders for delivery outside the UK must be placed online. We do not accept orders by post.

Customers may also complete their purchase in person by calling at our premises, please call before travelling. We do not yet offer a click & collect service.  

How do I input a BFPO address?

Input your BFPO address as you would an ordinary postal address, just select BFPO from our drop down country list, IE United Kingdom (BFPO 22) and use your BFPO number as the post code.

To avoid confusion or delays, always select UK as your country of destination with your BFPO number in brackets after this, regardless of your true geographical location. For our system to give you the BFPO benefits of UK postal charges it needs to believe you are in the UK. We'll do the rest.

Will Kit Monster deliver to BFPO addresses?

We are happy to accept orders for delivery to BFPO addresses. Please see our notes on BFPO orders on our home page. These notes include information on delivery services, conditions, charges and VAT free sales.

I am outside the UK, how much is delivery?

We are happy to send orders outside the UK, although we do exclude some destinations. Orders for delivery outside the UK do not include carriage in the final order total. International carriage is quoted on an individual order basis and confirmed by email. Orders are only dispatched once this carriage has been paid. Some items, such as bladed articles and flammable materials are prohibited from transportation outside the UK; such restrictions will be included in item listings.    

Please see our shipping notes for further details.

How much is carriage?

Standard UK carriage is for orders up to £4.00 is £2.90, £4.95 for up to £25.00 and £6.95 for orders over £25.00. Express services are also available, options and prices are available at checkout. Some exceptions apply; please refer to our published notes on shipping.

When will my order be sent?

We aim to dispatch orders within one working day of confirmation and cleared payment. Orders received before our dispatch cut off time usually leave that day, so the majority of orders are dispatched the same day they're received. Dispatch times may occasionally vary due to outside commitments; amended dates for dispatch will be published on our site

Is my order in stock?

We work hard to keep everything on our site in stock, but with over 2000 lines this isn't always possible. If a line is sold out new stock shouldn't be far away, unless it’s a one off or discontinued, and we'll keep you informed of progress. Listing on the site is not a guarantee of availability, the value of items no longer available will be refunded.

Certain items may only be available to order, these will be identified as 'to order only' within the item description with an estimated lead time.

For urgent orders, or just for peace of mind, call or email and we'll advise availability.